What makes Tivasq's jewelry unique?
We believe jewelry is more than just an accessory; it’s a statement of individuality, a keepsake of cherished memories, and a celebration of life’s special moments. Our collection is carefully curated to offer both timeless classics and modern designs that cater to every style, occasion, and budget.
What types of jewelry does Tivasq offer?
Our collection includes a diverse range of jewelry, from fashion-forward pieces to luxurious high-quality designs. Whether you're searching for an everyday accessory or a special gift, we have something for everyone.
How does Tivasq ensure quality?
We’ve partnered with a leading supplier known for its exceptional standards in sourcing and manufacturing. This ensures that every piece—from gold and silver-plated designs to fine jewelry crafted from precious metals and gemstones—meets our high standards for craftsmanship and beauty.
Why should I choose Tivasq?
Tivasq offers a diverse selection of jewelry, premium materials, and exceptional customer service. Whether you’re looking for chic fashion pieces or fine, high-end jewelry, our commitment to quality and customer satisfaction sets us apart.
Where does Tivasq ship?
We currently ship to the following locations within the United States:
All U.S. States (including P.O. Boxes, all U.S. Military bases, APO/FPO, American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands)
How long will it take to receive my order?
Orders are typically processed from 1-3 business days and shipping can take 5-12 business days.
How are shipping rates calculated?
We offer a simple flat-rate shipping fee of $3.99 on all orders, so you always know what to expect at checkout. For full details, please visit our Shipping Policy.
Are there any additional fees for high-value orders?
If your order’s value exceeds $800, it may be subject to additional taxes, as per the Trade Facilitation and Trade Enforcement Act of 2015.
How long does it take to process an order?
Orders are typically processed within 1-3 business days, and you’ll receive a tracking number once your order ships so you can follow its progress.
What is Tivasq’s return and refund policy?
Final Sale: All jewelry purchases are final. We do not accept returns, exchanges, or cancellations.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 calendar days, and we will resolve the issue by either sending a replacement or issuing store credit. For full details, please visit our Return & Refund Policy.
What payment methods are accepted?
At Tivasq, we offer a variety of secure payment options to make your shopping experience smooth and convenient.
Accepted Payment Methods:
- Shop Pay (including Shop Pay Installments)
- Cards: Visa, Mastercard, American Express, Diners Club, and Discover
- Wallets: Apple Pay, Google Pay, Amazon Pay, and PayPal Wallet
What measures are in place to prevent fraud?
We prioritize your security by implementing extra measures to reduce the risk of credit card fraud:
- Decline charges that fail CVV verification.
- Decline charges that fail AVS postal code verification.
How can I contact Tivasq?
Email: For general inquiries, drop us a line at info@tivasq.store. For support-related questions, please send us an email at support@tivasq.store. Our dedicated team aims to respond to every email within 24 hours.
How can I share my feedback?
Have suggestions or feedback about our products or your shopping experience? We value your input! Share your thoughts at info@tivasq.store and help us serve you better.